What do you think of housing?

TENANTS have the chance this month to tell Stevenage Borough Council what they think of its housing services. A customer satisfaction survey has been launched. Some 1,600 tenants – about one in five of the total - are being contacted by survey specialists

TENANTS have the chance this month to tell Stevenage Borough Council what they think of its housing services.

A customer satisfaction survey has been launched.

Some 1,600 tenants - about one in five of the total - are being contacted by survey specialists MORI.

The three-yearly survey tests customer satisfaction with all aspects of council housing, ranging from the standard of neighbourhoods and the condition of homes to the time taken to carry out repairs and the helpfulness of staff.

In 2003, 73 per cent of tenants surveyed were either fairly or very satisfied with the overall service of the council as their landlord while 56 per cent were either fairly or very satisfied with opportunities to take part in management and decision-making.

Executive councillor for housing and health, Ann Webb, said: "The survey is an important chance for tenants to tell us what they think of the housing services we provide.

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"This will guide us in planning future improvements, so we hope that every customer who receives a survey will complete and return it."

She added: "Along with the Federation Of Stevenage Tenant Associations (FOSTA) we have created many more opportunities for tenants to get involved, like our Have A Say Days and our Van With The Plan Week. We are hoping an improved score in this year's survey will reflect this."

The results of the survey will be revealed in November.

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