Weston care home ‘requires improvement’, say inspectors in report


Health - Credit: Archant

A Weston care home has said it has been working closely with the Care Quality Commission since an unannounced inspection ruled that it ‘required improvement’ across the board.

Lannock Manor is an independent care home which provides rehabilitation for adults who have suffered mental health problems, accommodating up to 10 residents at a time.

The CQC report stated that the facility – which opened in 2016 – had made improvements since its first inspection in August 2017, but still required further work.

Concerns that the care was not always safe were raised in the report, as not all staff on duty had read risk assessments, and some were unaware of risks associated with missed medicines and overdosing while away from Lannock Manor. These risk assessments had been introduced by the management team since the 2017 inspection.

The 2017 inspection also found that the staff team had not always had the necessary skills and knowledge or training to manage people’s behaviours.

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Since then, inspectors found that some face-to-face training had been attended by the staff, including mental health awareness and de-escalation.

However, a few of the staff members were agency staff and had not attended the training provided for full-time team members.

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Managers acknowledged that they needed to ensure that agency staff had the necessary training, and said they were in the process of creating a development plan for each member of staff to help identify any further training and support on an individual basis.

Residents told inspectors that staff were caring and kind towards them, but that people were not always aware of the content of their support plan – and that reviews of people’s support needs were done monthly but did not always involve the person.

The leadership of Lannock Manor also requires improvement, the inspectors have reported. While changes to record-keeping and staff training had been made since the 2017 inspection, further work is needed across all areas to continue to develop improvements on daily practice.

Lannock Manor director Alan McCormack said: “It’s been four years of sheer hard work and it’s been a big learning curve like any new business.

“As a care provider you have to work closely with the CQC and we are working alongside them to be the best we can be.”

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