‘We really care and want you to come and see it,’ says Stevenage nursing home after CQC report

Stan and Beryl Kershaw at her room in Roebuck Nursing Home.

Stan and Beryl Kershaw at her room in Roebuck Nursing Home. - Credit: Archant

A watchdog’s report which said a Stevenage care home required improvement couldn’t be more wrong, according to people living there.

The Care Quality Commission report which was released last week says that Roebuck Nursing Home needs to improve its safety, effectiveness, caring, responsiveness and leadership.

But that view wasn’t shared by any of the staff, family and people living there when the Comet visited the London Road home yesterday.

Stan Kershaw’s wife Beryl has dementia and moved into the home three months ago.

The 80-year-old said: “There is nothing we need complain about. I have not got any problems with this place at all.

“My wife is hard work and she’s only got worse since being diagnosed with Alzheimer’s but the people here put the time in and made it easier”

The CQC’s findings are in direct contrast with another report measuring broadly the same things which was carried out by Herts County Council last month.

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It gave the home an overall score of 90.6 per cent and said it was performing well.

The home’s director Nilufa Somani said: “I am totally disappointed with the CQC report.

“We work extremely hard in this home and have a good reputation locally. A lot of our patients are referred by other people.”

She would like to appeal the CQC’s findings but is unable to under its rules.

Instead she is offering anyone who wants to come the opportunity to visit the home and see how it runs.

“Anyone interested can look around. We’ve got nothing to hide and are always open,” she said.

One woman who moved in three months ago told the Comet: “I’m settling in now. I did not like it at first because I missed things.

“Now things are fine. It helps that we’re always doing something. We make decorative things and do flower arranging.

“We also have exercise classes in our chairs and bingo sessions.”

A spokesman for the council said: “The CQC and the county council’s monitoring reports share similar findings in the vast majority of cases.

“In the few cases where the reports differ, such as in the case with Roebuck Nursing Home, it is because the management has been proactive in making the necessary improvements in the time between the CQC visit in April and the county council visit in June.”

Another report published by the watchdog earlier in June found that Pinelodge Care Home in Graveley was inadequate.