Deadline extended due to North Herts garden waste phone line issues

PUBLISHED: 16:42 16 July 2019 | UPDATED: 16:42 16 July 2019

The deadline to sign up for garden waste collections has been extended due to issues with phone lines. Picture: DANNY LOO

The deadline to sign up for garden waste collections has been extended due to issues with phone lines. Picture: DANNY LOO

©2018 Danny Loo Photography - all rights reserved

North Herts residents have struggled to get through to waste contractor Urbaser to renew or subscribed to its paid for garden waste collection service.

The district council published a statement on its website on Tuesday last week apologising for the inconvenience, which is ongoing.

You may also want to watch:

Urbaser's UK operations manager Chris Minnis told this paper: "Our phone lines have been extremely busy over the last few days with residents wishing to resubscribe to the garden waste service. So far 10,000 people have successfully resubscribed, however we apologise to those people who have been unable to get through.

"In response, we have decided to extend the deadline for taking payments to August 11. We are also increasing our call centre capacity to assist with the volume of calls. However, we strongly encourage those residents with online access to make their payment using our online payment portal at"

Councillor Elizabeth Dennis-Harburg, NHDC's executive member for recycling and waste, said: "We are pleased that Urbaser is taking the positive step of extending the payment deadline. However, I would also urge people to use the online payments portal where able, to avoid having to wait to speak to someone on the phone. In order to avoid the high call volumes next year, Urbaser will be introducing the option to pay by direct debit in time for next year's subscriptions."

To subscribe online, go to

If you value what this story gives you, please consider supporting the Comet. Click the link in the orange box below for details.

Become a supporter

This newspaper has been a central part of community life for many years, through good times and bad, serving as your advocate and trusted source of local information. Our industry is facing testing times, which is why I’m asking for your support. Every single contribution will help us continue to produce award-winning local journalism that makes a measurable difference to our community.

Thank you.

Most Read

Most Read

Latest from the The Comet