Service level is appalling’

PUBLISHED: 12:05 29 March 2007 | UPDATED: 11:43 06 May 2010

FOUR months after the controversial move of a post office, forecasted problems are still rife, according to customers. Angry Letchworth GC residents gathered at The Goldsmith Management Centre on Broadway last week for the annual general meeting of indepe

FOUR months after the controversial move of a post office, forecasted problems are still rife, according to customers.

Angry Letchworth GC residents gathered at The Goldsmith Management Centre on Broadway last week for the annual general meeting of independent watchdog Postwatch (East of England).

Feelings about the relocation of the central crown post office on Broadway to the franchised branch in McColls on Station Road in November last year are still raw.

Anneke Wilce, of Virginia Place in Letchworth GC, said: "Nobody listened to the people. It's one of those things which people were against but suddenly it's all done so people haven't got a voice. That's not fair."

She added: "The whole service is in ruins. It's such a performance to get there, it's far too small for people with wheelchairs and the parking is terrible.

"We have also lost a lot of knowledgeable people and it's a shambles."

Tony Marsh, of Post Office Ltd, was at the meeting and said: "We recognise that the office we have moved into, we couldn't have managed with anything smaller. I understand that they are managing as effectively as they can do.

"We do recognise that there's a great body of knowledge that is lost.

"In terms of the training of staff we will contact Martin McColl to see if they themselves believe they have any issues and to help to bring their staff up to scratch."

Mr Marsh added: "At the time an economic decision had to be taken and I believe the conversion has happened successfully but I do recognise that some aspects of it are not ideal.

"The move was driven fundamentally by our inability to keep up the previous site. It was costing us a great deal for maintenance and the premises were deteriorating."

Sue Lines, of Bedford Road in Letchworth GC, said: "I don't understand why the general public is treated to an appalling service level.

"The whole thing is set up in such a way you have to wait 25 minutes on average to get served.

"I just think it's an appalling situation to put the public in and I have huge resentment for the way that public services are gradually being disposed of. It's far from ideal."

A spokesman for Postwatch (East of England) said: "We have found the service levels are good. When we visited the post office queuing was well controlled and the staff were informative."

A Letchworth resident, who did not want to be named, said: "Whoever thought of that shop for a post office must have been some sort of a crank.

"The whole concept is so ill thought out I can't believe it's happened."

Nobody was available for comment at McColls when The Comet tried to make contact.


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