Scam letter fears in North Hertfordshire put to bed by housing association

North Hertfordshire Homes tenants have been reassured about valuation letters.

North Hertfordshire Homes tenants have been reassured about valuation letters. - Credit: Archant

Tenants who raised the alarm after receiving letters which they feared might be part of a scam have been told: It’s the real deal.

Around 150 North Hertfordshire Homes tenants have been sent a letter asking for their co-operation with a valuation exercise.

This requires representatives of Jones Lang LaSalle chartered surveyors to visit their homes – but some were worried it might be a ruse by con callers.

The housing association’s Jacquie Fowler said: “We’re sorry the letter has caused concern and we commend the tenants who have been vigilant in making sure bogus callers do not access their homes.

“The letter is genuine but has not been sent on our corporate headed paper.


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“We’re aware this has caused some concern among tenants and we are sorry this has happened.

“Jones Lang LaSalle is valuing some of our properties to helps us secure borrowing from funding companies.

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“This is required by our lenders and will not lead to any change to our tenants’ tenancy or rent.

“We sent out another letter on Monday to the same tenants which aims to reassure them this is a genuine survey. If anyone has any further concerns, call 01462 704100.”

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