Network Rail and First Capital Connect offer apologies over train delays
RAIL companies have offered their apologies to customers as trains continue to be delayed due to a problem with the line between Stevenage and Hitchin.
Workers for Network Rail are still trying to resolve a problem with overhead cables identified yesterday (Monday) which has seen disruption continue in both directions today on services to and from London’s Kings Cross and Moorgate.
Network Rail’s managing director Robin Gisby said: “I would like to apologise for the disruption passengers have experienced yesterday evening and today. We have had teams on site in Hitchin since yesterday afternoon and working through the night to fix the problem, which originally occurred at 2.30pm. Unfortunately, further damage was found nearby when services resumed this morning.
“We have now been able to open three of the four lines through Hitchin, and will continue to work to repair the damage. Passengers are advised to check with their train operator before travelling, as it may take some time for services to return to normal.”
A spokesman for First Capital Connect, which runs services through Stevenage, Hitchin, Letchworth GC, Baldock, Ashwell and Arlesey, said: “It has been a very difficult and trying time for our customers and we share their frustration. We would to offer our sincere apologies for the considerable disruption we’ve experienced.
“We very much hope that Network Rail can repair the overhead lines as quickly as possible so we can return to a normal service.”