Herts County Council ‘ignoring’ Stevenage flood complaints claim residents

Flooding in Winchester Close

Flooding in Winchester Close - Credit: Archant

A resident whose street floods “with even the slightest bit of rain” said she is being “fobbed off” when she reports the issue.

Karen Hemmings, of Winchester Close in Stevenage, says she first reported severe flooding on her road to Hertfordshire County Council (HCC) in November.

The street has suffered consistent flooding since, with the latest incident occuring last week.

Mrs Hemmings told the Comet that work needs to be done to improve the flow of water.

She said: “I have been complaining to HCC since November about the flooding that occurs with even the slightest bit of rain.


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“The water is not draining away in the roadside drains for whatever reason and I feel I am being continuously fobbed off every time I try to report it – they are not doing anything to resolve a major problem.

“Myself and other residents in the area have repeatedly asked for something to be done but we are getting nowhere. The most they have ever done is come and place a flood warning sign by the side of the road. My neighbours and I are sick to death of chasing this up and getting nowhere.”

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Jerry Pert, Ringway Regional Director, working on behalf of Hertfordshire County Council, said, “We are aware of the slow running drainage on Winchester Close and are investigating what can be done to reduce flooding and improve the egress of water.”

Last week HCC received an extra £2.2 million to repair damaged roads related to previous flooding.

The county was successful in its bid for a share of the £168m national pothole repair fund that was announced by the Government in this year’s Budget.

HCC had been given £3.7m extra funding to help repair flood-related damage in March, but it is estimated that the severe winter weather caused an additional £8.5m of damage to roads and bridges across the county.

Terry Douris, cabinet member for highways at HCC, said: “After some very cold winters we were hoping for some respite for our roads, but the wet weather really took its toll.

“The heavy rain between December and February has had an ongoing impact on the number of potholes forming. I’m pleased that the Government responded to our call for more money, although it won’t on its own enable us to repair all the identified damage.”

Highways faults can be reported online at www.hertsdirect.org/highwayfaults

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