Hertfordshire County Council is celebrating National Customer Service Week: Find out how you can get involved
- Credit: Archant
Have you ever questioned whether your council provides good customer service? Hertfordshire County Council wants you to know that it definitely does and will be showing you how next week with a series of initiatives.
Throughout the week customers can follow the council’s Twitter and Facebook accounts, where it will be posting details about its customer service techniques and online options.
There will be information about how to get involved, by becoming a part of its website testing user panel, and opportunities to see how everyday queries are handled when you follow the council’s ‘day in the life of an advisor’ feature on its blog.
This ties in with National Customer Service Week – an initative which runs across the UK.
David Williams, executive member for resources, said: “We recognise the importance of good customer service and ensuring people who need to get in touch are able to do so quickly and easily. Our website has undergone a huge transformation, providing even greater access and information for visitors at the click of a button.
“Our aim is to give everyone who contacts the council a satisfactory experience, and our customer service advisors play a fundamental role in making this happen.”
The council’s customer service advisors deal with an average of 3,000 calls and 1,300 emails every day.
You can now access more of its services using its website at www.hertfordshire.gov.uk, or get in touch by phone on 0300 123 4040.
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