Helpline offers one-stop problem shop

A new helpline officially launches today offering a one-stop service for people facing any problem.

HertsHelp, run by Stevenage-based advice and advocacy charity POhWER, offers practical support, guidance and information to anyone living in Hertfordshire with a query or a problem.

Project manager Fiona McArthur-Worbey said: “We aim to get callers to the help they need as quickly and simply as possible, either by visiting our website or making a call.

“We always make a follow up call a few days later. These calls help us to check how well the service is working and means that we won’t leave someone who needs assistance without finding someone who can help them.”

The initiative, set up by Herts County Council and NHS Hertfordshire, underwent a trial run from August and has helped over 1,000 people with a wide variety of issues, from finding day centres and gardening clubs to counselling services the charity said.

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To speak to an advisor call the local rate number - 0300 1234 044 or the minicom number for the hard of hearing - 0300 4562 364. Both lines are staffed during the week from 9am to 5pm, and until 7pm on Thursday.

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