Elderly Stevenage couple go two weeks without heating due to broken boiler

Jean and Andrew Innes have been without heating in their house after their boiler broke nearly two w

Jean and Andrew Innes have been without heating in their house after their boiler broke nearly two weeks ago. Picture: DANNY LOO - Credit: Picture: DANNY LOO

An elderly couple from Stevenage are without heating and hot water nearly two weeks after they first reported their broken boiler to their housing association.

Andrew and Jean Innes, of Apollo Way, had their boiler break on Tuesday, March 27 – and reported it to Origin that morning.

Mrs Innes was told there would be an emergency call out by an engineer from contractor TSG – who came at 7pm that evening, and said there was a problem with the circuit board.

Mrs Innes, 69, told the Comet: “An engineer came back on the Thursday, before Good Friday, and said it wasn’t the circuit board at all and there was another problem.

“We have health problems, my 73-year-old husband has a heart condition and I have circulation problems, so we needed it to be fixed as quickly as possible.


You may also want to watch:


“They had to order a part over Easter weekend, and when I called on the Tuesday it hadn’t been ordered.

“Then a couple of days later two parts had but they were still waiting on the one part. I can’t believe it’s taken this long, I don’t really know what the problem is.

Most Read

“They haven’t got back to us. I keep chasing them.

“My husband and I are pensioners. We’re so cold it’s like we can’t even think straight.

“We have four grown-up children, three of them have disabilities. Our daughter has just gone into residential care. If she lived here she would be seriously ill.”

An Origin spokesman said: “We’re sorry we had problems fixing the boiler for our residents in Apollo Way.

“After an initial visit to mend the boiler, our contractor had to order a replacement part which took a week to arrive. “This part has now arrived and we have an appointment to go and complete the repair on April 10.

“We supplied the residents with heaters to help keep them warm during the cold weather and we will be offering them compensation once the work is complete.

“Again, we’d like to apologise that our level of service wasn’t up to the standard expected.”

Become a Supporter

This newspaper has been a central part of community life for many years. Our industry faces testing times, which is why we're asking for your support. Every contribution will help us continue to produce local journalism that makes a measurable difference to our community.

Become a Supporter