Council office floods cause service disruption

A COUNCIL’S offices have been flooded this morning (Monday), resulting in possible disruptions to services.

North Herts District Council (NHDC) has had to vacate the top floors of its building in Gernon Road, Letchworth GC, while specialist cleaners, electricians and IT staff check the site.

The flood originated from the fifth floor of the building, and has reached the second floor in parts. Staff who can are working from home and have access to phones and council computer systems. The disruptions are said to be “minimal”.

A spokesman from NHDC said: “There may be some very minor disruption in service to the public.

“The Customer Services Centre and reception is still available to the public, and staff from some of our public facing services have representation in there. Members of the public can also still contact us via 01462 474000.

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“Staff were fully prepared for this type of incident and only last week undertook at tabletop exercise testing their own service business continuity plans.”

It is not yet known when the building will be fully operational again, but a further update will be sent later today.

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The spokesman added: “We are working as hard as possible to ensure that areas of the building are reopened to staff as soon as possible.”

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