Coach firm's revenge
PUBLISHED: 11:47 14 September 2006 | UPDATED: 10:51 06 May 2010
AN AUTHOR has hit out after a coach company barred her when she criticised a day trip she took with it. Pamela Shields, 68, of Heathfield Road, Hitchin, travelled with Britannia Coaches earlier this month on a day trip to Kent and Rye. However, she was di
AN AUTHOR has hit out after a coach company barred her when she criticised a day trip she took with it.
Pamela Shields, 68, of Heathfield Road, Hitchin, travelled with Britannia Coaches earlier this month on a day trip to Kent and Rye.
However, she was disappointed with the journey and the tour guide and informed both the driver and company, which is based in Bury Mead Road, Hitchin, of this.
She later received an email from the company's co-owner Wendy Howells telling her that she was barred.
The email said that the company's staff had been informed not to accept any future bookings made by her or on her behalf by a third party.
The email also said that she would be refunded for another trip she had booked with the company, to the Royal Albert Hall in November.
Ms Shields said: "Sometimes I think it is absolutely hilarious, exactly like Basil Fawlty - if you don't say you enjoyed the trip you are banned,
"Other days I am furious - we [Ms Shields and her friends] were all looking so forward to the Albert Hall - an old girls' night out.
"Without me the evening has been soured for the others."
Richard Howells, co-owner of Britannia, defended his company's decision.
He said: "Pamela was making remarks on the coach which spoilt it for other people.
"We cannot please everybody on the trip but would ask people not to ruin it for others."
"However, there were other reasons why we decided to bar her. Ms Shields sent emails to other people and copies of these emails to the company in which she was criticising the tour and we were not happy with that.
"We are not a shambles, we are a professional company and we believe for these reasons we were right to bar her.