‘Better late than never’ says Stevenage mum after bus company’s blood-stained needle apology

Terri Hessing with her daughter Jessica who pricked her finger on a needle wedged in a seat of a bus

Terri Hessing with her daughter Jessica who pricked her finger on a needle wedged in a seat of a bus - Credit: Archant

The family of a four-year-girl who pricked her finger on a blood-stained needle have finally received an apology – more than two months after the incident.

Terri Hessing’s daughter Jessica pierced the skin of her finger on the used needle which she found wedged down the side of a seat while travelling on an Arriva SB2 bus from Stevenage town centre towards their home in Exeter Close in January.

Despite Arriva knowing about the issue within days of it happening, the family didn’t receive an apology until last week.

A letter sent to Terri read: “We would like to offer our sincere apologies for the distress and inconvenience caused to you and your daughter.”

The family also received £300 of shopping vouchers which Terri said will be a great help to their finances.


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She added: “Late is better than never and I’m grateful but why did it take so long?”

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