Anger at Letters to Dead Wife
A TELEPHONE company has continued to send letters addressed to a pensioner s dead wife, despite numerous calls from the grieving widower asking it to stop. Thomas Cross, 81, of Cleviscroft in Stevenage, has recently been bombarded with up to eight letters
A TELEPHONE company has continued to send letters addressed to a pensioner's dead wife, despite numerous calls from the grieving widower asking it to stop.
Thomas Cross, 81, of Cleviscroft in Stevenage, has recently been bombarded with up to eight letters and cards from BT, addressed to his wife of 35 years, Elizabeth, who died from cancer four years ago, aged 79.
This continued correspondence, which relates to current offers and deals available from the company, is despite Mr Cross ringing BT on each occasion a letter has been sent, to repeatedly alert the company to its recurring mistake.
He said: "It's upsetting for me. It brings memories back which are unnecessary. I will always have memories, but these ones could be avoided.
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"I spoke to someone last week who assured me that would be the end of it. I said that all I want is an apology."
Instead, another promotional card addressed to Mrs Cross landed on his doormat.
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What makes the situation even more baffling is that, according to Mr Cross, his wife has never had her name on any of their household bills.
He added: "BT has been told so many times. It's upsetting and I'm annoyed about it."
He said it illustrates "how a big organisation gets it wrong".
A spokesman for BT said: "We have been in contact with Mr Cross directly to apologise for this problem. We have put steps in to stop these letters being sent out.