The end of the summer season at Letchworth Lido was a chance for one dedicated worker to reflect on 24 years of service at the facility.
Susan Charter, a senior customer service advisor, has been a familiar face at the outdoor pool for nearly a quarter of a century.
This summer, she helped welcome 51,587 visitors to the popular spot.
Susan said: "It’s been another brilliant season. The highlight of the season for me has been welcoming back customers, as well as seeing new faces join the lido community.
"We get visitors from all over and hearing their connection to the lido is lovely."
The lido, managed by Everyone Active on behalf of North Herts Council, will now be transformed into an ice rink for the winter months.
Susan's connection to the lido runs deep, having attended as a regular visitor herself when she was a teenager, following her mother’s passing.
She said: "The lido has so much history and meaning to so many, none more so than me.
"We lost our mum when I was 15 and the pool was a safe place for me to go with my friends and to see my sister whilst she was working there.
"I started working at the lido while also working in educational administration.
"Twenty-four years later, I still work in both roles – but I love them both!"
Susan's day-to-day responsibilities at the lido include answering customer enquiries, ensuring the pool front of house runs smoothly, and using a new computer booking system to help visitors secure their place at the lido during peak summer and winter seasons.
She also runs the facility’s new social media pages.
Chris Williams, area contract manager for Everyone Active, said: "Susan is an incredible asset, and we are extremely lucky to have her as a part of Letchworth Lido’s team.
"The work she does is absolutely vital in helping the local community enjoy the much-loved facility."
The festive ice-skating rink at Letchworth Lido is due to open in November.
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