To help us shape the direction of our future services we’re running a short survey to find out how and when people would like to contact us.

As an advice service our focus is on making sure people are able to access the support they need in a way that works for them and we would value hearing the views of the wider community.

You can complete the survey online at https://www.smartsurvey.co.uk/s/2023AccessSurveyCitizensAdviceNH/ or just follow the link from our website www.northhertscab.org.uk where you can also find out more about volunteering or fundraising for us.

1. We are an independent local charity. 

We are not part of the government or the local council and must apply for money and fundraise just like other local charities in order to keep going.

This also ensures our advice is independent and impartial and you can trust that what we tell you is the right answer for you, not for anyone else.

2. More than 50 per cent of our workforce are highly trained, dedicated and caring volunteers. 

Our volunteers work as advisers, receptionists, administrators, marketeers, fundraisers, campaigners and more. 

Some volunteers come to us looking for something meaningful to do with their time and to give their lives structure, some come to us to give something back to their community. Others want work experience and to learn new skills. 

Volunteering for us isn’t always easy, but it’s a very rewarding way to spend your time.

3. You don’t have to come to one of our offices to get advice. You can get help from us via telephone, email, and webchat alongside our in-person service.

We also now offer appointments by video and our website has loads of useful information if you want to sort things out yourself.

4. We provide free and confidential advice on almost everything. 

We’re well known for being able to give specialist debt and benefits advice, but we can also advise on a wide range of issues in the areas of housing, employment, family matters, consumer problems, energy bills, and more. 

And if we can’t help, we’ll make sure we refer or signpost you to someone who can.

5. We don’t just give advice – we also campaign for change and offer awareness raising sessions. Together with colleagues from other local Citizens Advice offices, we use evidence from our clients to lobby for changes to unfair practices and legislation at a national level. 

We also offer awareness raising talks and workshops locally on issues such as scams, energy and financial skills.

Find out more about us and keep up to date with our latest news at www.northhertscab.org.uk or follow us on Facebook, Twitter LinkedIn or Instagram.