Govia Thameslink Railway passengers to receive compensation

PUBLISHED: 09:08 05 July 2018 | UPDATED: 09:18 05 July 2018

A Thameslink train

A Thameslink train

Season ticket holders on Govia Thameslink Railway services who have been adversely affected by the timetable change will be entitled to compensation, the operator has announced.

Full details are yet to be announced, but customers will be eligible for the equivalent of either one week’s or four weeks’ rail travel, depending on qualifying criteria.

GTR Chief Operating Officer Nick Brown said: “I am deeply sorry for the disruption which the rail industry is working very hard to fix.

“This compensation is offered in addition to our usual Delay Repay compensation for journey delays of 15 minutes or more and enhanced compensation for season tickets holders. We will shortly provide full details of the industry compensation scheme including eligibility criteria and claims advice.”

GTR has said they will make the full details of the scheme available within a week. This will include a full list of qualifying stations, eligibility details and claims advice.

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