Ticket policy is a shambles

What a shambles getting tickets for the Stevenage final at Wembley is. On Sunday, my husband drew cash and queued at the ground to be told that all tickets were sold. On Monday more tickets were available by phone so I spent from 11am to noon redialling

What a shambles getting tickets for the Stevenage final at Wembley is.

On Sunday, my husband drew cash and queued at the ground to be told that all tickets were sold.

On Monday more tickets were available by phone so I spent from 11am to noon redialling an engaged line, then got through at noon. Hurrah? Wrong, I was only through to a queue. I listened to annoying music (no human interaction) for two hours before deciding to quit. (BT tell me that two hour call cost £8.40).

At 3pm I decided to try again for the last hour (another £4.20) and at one minute to four my dedication was paid off when my call was answered. I booked eight £25 tickets, and paid a £1.50 admin fee (credit card) per ticket and had the best part of my day wasted - but I did get tickets.

I am sure many were unlucky.

Why do these telephone lines not indicate while holding how many people are in the queue - it is soul destroying waiting an eternity not knowing whether there are 10 or 10,000 ahead of you.

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