I was surprised that Audrey Whale was unable to get out of the multi-storey car park when she paid on arrival instead of on departure during the standard fee period. The system worked for me in the Leisure Centre car park. Perhaps for some reason there is

I was surprised that Audrey Whale was unable to get out of the multi-storey car park when she paid on arrival instead of on departure during the standard fee period. The system worked for me in the Leisure Centre car park. Perhaps for some reason there is a difference between the short-stay and long-stay car parks. Neither can I understand why she was told that she should only pay on departure. Surely when the standard charge applies, it should make no difference when you pay during that period. Can anyone enlighten us?

STELLA SMITH, Coleridge Close, Hitchin