New QEII Hospital team scoops award after improving care for vulnerable people

PUBLISHED: 10:49 05 January 2018 | UPDATED: 11:24 05 January 2018

Staff at Welwyn Garden City's New QEII receiving the Purple Star award. Picture: East and North Herts NHS Trust

Staff at Welwyn Garden City's New QEII receiving the Purple Star award. Picture: East and North Herts NHS Trust

Archant

The ambulatory team at Welwyn Garden City’s New QEII Hospital has scooped a county council award recognising its work with vulnerable people.

Staff at Welwyn Garden City's New QEII receiving the Purple Star award. Picture: East and North Herts NHS Trust Staff at Welwyn Garden City's New QEII receiving the Purple Star award. Picture: East and North Herts NHS Trust

The Purple Star was bestowed on staff for improving services for people with learning disabilities, following a successful scheme designed to improve their care and treatment.

The ambulatory care service’s nurse team manager, Dagmar Louw, said: “Due to the complexity of the hospital environment, people with learning disabilities will often avoid healthcare settings and are therefore at greater risk of complications.

“These patients often need just a bit more time, clear communication and a calm environment.

“When a unit has obtained a Purple Star it means that people with learning disabilities can be assured of exactly that.”

She added that her team had been working with the county council’s health liaison team to develop an action plan, which involved training staff and making necessary adjustments.

Graham Duff, lead nurse for the council’s health liason team, said the award was recognition of the team’s hard work shown through training, as well as determination to provide equal healthcare access for those with learning disabilities.

“We know that this is important work as people from this vulnerable patient group are still prematurely dying from treatable illnesses, but this is another important step in addressing this issue,” he added.

The ambulatory team deals with people who visit hospital on a day-case basis, for example to have a blood transfusion or IV antibiotics.

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